Liaise are celebrating maintaining ‘Outstanding’ CQC rating

*News from Liaise a sister company, part of Liaise*

Liaise are celebrating after one of their homes in Basingstoke – Sansa House – was rated overall outstanding for the second time by the Care Quality Commission (CQC) on our standard of care. Less than 5% of care homes are given this rating by CQC.

Sansa House is a lovely residential home which provides accommodation and personal care for five very special young people who are supported with complex needs, including learning disabilities and autism.

Director of Care Cathie Wyatt said “We are thrilled to have received an overall outstanding rating for the second time. This reflects the hard work of the incredible people who work here. They receive extensive training and we are delighted that their dedication has been recognised. Cedrina Edmonds, registered manager for Sansa House has been with the company for a number of years and recently took over the management of the home. She is supported by a wonderful team including the area manager Alexandra Moldrzykova, and I couldn’t be prouder of maintaining our outstanding rating“

The inspection was unannounced and took place on the 16th January 2020 – CQC rated Sansa House as Outstanding in the areas of Effective and Caring, and Good in the areas of being Well Led, Safe, and Responsive, giving an overall rating of Outstanding.

CQC described the service as exceptionally caring. People consistently valued their relationships with the staff team and felt that they often went ‘the extra mile’ for them. Staff were highly motivated and inspired to offer care that was kind and compassionate and were exceptionally creative at promoting people’s independence. They also felt that promoting dignity and independence was at the heart of the service’s values and was reflected in the approach and focus of all staff in how they worked with people. People were valued as individuals and their qualities and achievements were celebrated. People were treated with exceptional kindness and compassion. Staff were gentle, patient, and cheerful which visibly lifted people’s moods. There was a visible positive, person-centred culture and staff adapted their approach, body language and tone of voice to each individual. Staff demonstrated a genuine empathy for people and passion for their job. One professional that CQC spoke to as part of the inspection said “We all feel as a team that the staff we have met need to be copied and placed in other services as role models as they are simply outstanding! They show they have good leadership and trust from the managers in order to achieve this.”

The inspector said that people, relatives and staff consistently described the registered manager as outstanding and inspirational, due to their unswerving loyalty, commitment and dedication to the people living at Sansa House. People received a high standard of care because the management team led by example and set high expectations of staff about the quality of care people should receive. The registered manager was determined that people living at Sansa House should receive quality care based on recommended and up to date best practice. The registered manager consistently recognised, encouraged and implemented innovative ideas and strategies to drive a good quality service.

Liaise provides small, friendly, community-based homes to adults with severe learning difficulties, usually associated with autism. We give the people we support the power to take as much control as they can to live happy and fulfilling lives.

The organisation has 11 care homes based in the Basingstoke area and Romsey in Hampshire and are part of Liaise. Find out more at about their work and homes. Or to find out more about a career with Liaise, email

The full report is available to view here on the CQC website.