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Complex Behaviours
Support

Empowering people to live independently through person-centred support and community-based living

Here at Liaise, we are proud to provide specialist support to people with complex needs including behaviours that may challenge. Through our supported living and residential care services, we provide warm and inclusive environments where people with complex behaviours can achieve positive outcomes whilst enjoying as much independence as possible.

We recognise that there are many reasons why a person might display complex behaviours, so we offer flexible support solutions that are adapted to the unique needs of each individual. Our specialist multidisciplinary teams draw on a number of positive and pro-active strategies to reduce stress and anxiety whilst always maintaining dignity and respect for the people we support.

Our individually-tailored support plans focus on risk management and positive behaviours support to reduce the frequency and intensity of behaviours of concern. This allows each individual we care for to receive the specialist support they need to live a full and enriching life.

Our Residential and Supported Living Services

Since we support a wide range of ages and abilities, each Liaise home has its own distinct character and personality. We work with the people we support and their families to help them find accommodation options that match their needs and wishes.

We foster calm and relaxing environments that empower people to build confidence and grow their everyday life skills with the appropriate safeguards in place to support people with complex behaviours.

With the support and partnership when required of our local community therapeutic specialist teams, we work closely with each individual to understand the underlying cause of their behaviours. This allows us to proactively reduce triggering factors and implement positive strategies that lead to a reduction in complex behaviour and help improve quality of life.

Our approach is guided by the principles of “person-centredness”. This means the support we provide is always personally tailored to the specific needs and wishes of each person we support.

We offer a wide range of services and activities including:

  • Daily activity programmes tailored to the capabilities of each individual
  • Support in finding employment, education or volunteering opportunities, where appropriate
  • Through opportunities and with guidance, we help each person to develop relationships that are meaningful to them
  • Outings and trips into the local community
  • Regular social events, both in home and in the community
  • Support that enables the growth of practical home focused skills such as cooking, housework and decorating.
  • Each person is supported within a person-centred framework, to develop their community skills such as shopping, banking and the management of health appointments

Our Specialist Support Services

Our staff teams and registered managers are specialists in supporting people with complex behaviours. We provide all our staff with an intensive training programme based on our years of experience and the latest research-based strategies for supporting complex needs.

We believe that all challenging behaviours are a form of meaningful communication as they often express an individual’s unmet need or want. As part of our proactive and preventive approach, we use person-centred Positive Behaviour Support (PBS).

PBS is a compassionate and comprehensive approach aimed at identifying and meeting a person’s support needs. By looking beyond a person’s behaviour to understand the reasons for their distress and the way their environment may be impacting them, PBS reduces distress and discomfort while allowing the people we support to feel seen and heard.

The Liaise Approach

Due to the wide range of wonderful personalities that live there, each of our homes is unique. To help find every person their ideal match, we always consider the goals, interests and ambitions of each individual. This allows us to provide bespoke guidance to every person as they are choosing a home that compliments their lifestyle.

Through many years of experience, we know that generalised support plans simply don’t work. By recognising that people are not all the same and celebrating these differences, we create individual support plans tailored to the unique personality of each person we support.

All support plans are reviewed in partnership with the individual to ensure they are meeting expectations and outcomes. Where appropriate, we welcome families, advocates and friends to contribute to this review. This allows us to create a bespoke care plan for each individual that best meets their needs.

Our Quality Standards

Here at Liaise, we are very proud of the high levels of support our services provide. Our commitment to quality is reflected in our outstanding outcomes and improvements to the quality of life of all the people we support. We are regulated by the Care Quality Commision and are proud to have achieved an outstanding CQC rating not once, but twice in a row for one of our services. Two of our other services have received an outstanding outcome in one of the five areas as well.

Learn more about residential care and supported living

We are proud to provide unconditional care and support that suits every need and capability.

We are here to support you and your family. If you would like to learn more about our care and support services, do not hesitate to contact us. We look forward to hearing from you.

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