I have found St. James Mews to be very effective and efficient with communication especially with raising safeguarding’s and alerting care management with incidents reports on behalf of their clients and contacting partners. St. James Mews have a very good understanding of their clients and deliver person-centred care and support tailored to their needs.
Staff are effective in building good relationships with their clients and partners to deliver the best possible care. Staff promote client strengths, abilities through positive reinforcement to enable clients to achieve their full potential. Staff also, enforce boundaries and consequences where possible to enable clients to understand the impact of challenging behaviour through their PBS team, and where possible lean on partners to access help and intervention.
Comment from a social worker