How the Healthcare Support System is dealing with the COVID-19 Pandemic?

*News from Liaise a sister company, part of Liaise*

The COVID-19 pandemic has affected the daily lives of people across the globe in myriad ways. We have all had to alter the ways in which we live to stop the spread of the virus and ease the pressures that are being placed on primary healthcare services and their staff. In response, healthcare support systems have updated both their procedures and policies to minimise the risk of infection for everyone within their services.

Here are some of the measures healthcare services have implemented to keep service users and co-workers safe during these unprecedented times.

The Healthcare Support System’s Response to COVID-19
The healthcare support system has taken the difficult decision to stop all but essential visits and to close all residential homes to all apart from essential visitors.

These decisions have not been taken lightly but have been made with the aim of reducing the likelihood of COVID-19 entering services, using both advice from the government and information learned from internal risk assessments. Specific exceptions to these exclusion measures include critical maintenance support, and essential visits from GPs and other healthcare professionals because the safety and wellbeing of service users remains a priority.

In addition to increasing cleaning schedules and creating more hand-washing facilities, healthcare support services have taken a variety of actions to ensure service users are safe and don’t experience a major disruption to their support. These actions include stockpiling essential food items, reviewing infection control policies, and ensuring that easy-to-read communication is provided for every service user. Healthcare services are also conducting regular temperature monitoring for both co-workers and service users to mitigate the chance of the virus spreading even if it enters the home.

How Healthcare Services Are Taking Steps to Mitigate Feelings of Isolation?
COVID-19 isn’t just affecting people’s physical health, it is also taking a toll on the mental health of many people across the world. In response, healthcare services are implementing a variety of measures to reduce the feelings of isolation for both service users and their relatives.

From utilising technology and supporting service users to utilising video calling facilities to ensuring that open channels of communication remain consistent, healthcare services are going above and beyond during the most challenging of circumstances. It is important that service users and their families understand why certain decisions are being taken and keeping everyone fully informed with the latest facts remains a high priority.

Healthcare services are committed to following government guidance and will lift restrictions as soon as possible, when safe to do so. In the meantime, they remain committed to providing first-class community access in a safe and controlled manner.

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