Building pathways to quality care and support
Our straightforward referral process ensures each individual’s needs are met with exceptional care. Our referral coordinators, available seven days a week, support you from initial contact to settling into a new home.
How to Refer
Available now to take your call
Referring a person in need of support to our homes is easy. Simply call our ‘Referral Hub’ 0330 500 5052 or follow our streamlined referral process by completing our referral form and submitting it to our dedicated team of Referral Coordinators. We’ll review the details promptly and collaborate with you to ensure we find the best possible home for the person in need of support.
Referral Process
Guiding you to a successful placement
To help you navigate the referral journey, we’ve created an animated guide that walks you through each step, from the initial contact to placement into one of our homes.
Connecting people with the right support
Our dedicated Referrals Team is crucial in ensuring individuals are seamlessly connected with the most appropriate support and services Liaise offers. We work collaboratively with prospective residents, their families, and external partners to understand their unique needs and facilitate a smooth transition into our care, building the foundations for positive outcomes and a successful placement within our homes.
Theresa Cook
Referrals & Placement Manager
Theresa Cook
Referrals & Placement Manager
Theresa joined Liaise in February 2025 with over 30 years’ experience in social care, across children’s and adults’ services. She has held senior roles in operations, referrals, and business development, including Head of Referrals and Head of Business Development. Her expertise in placements and service development supports our continued growth and commitment to quality care.
Chelsea Chard
Referral Partner
Chelsea Chard
Referral Partner
Chelsea began her career in Health and Social Care in 2021, working for a local authority while completing a Master’s in Health Promotion. She joined Liaise in late 2024 and is driven by the opportunity to enhance health and wellbeing through compassionate, informed, and inclusive care, ensuring each placement is tailored to individual needs.
