This outcomes story was written by Jack, a person we support at one of our London residential homes. It highlights how, with patience, understanding, and the right support, Jack was able to overcome fear and achieve something that once felt overwhelming.

We would like to thank Jack for sharing his powerful story and for demonstrating the importance of choice, preparation, reassurance, and trusting relationships in achieving positive outcomes.

 

Facing a Long-Standing Fear

Sometimes, doctors need to take a small amount of blood from my arm. This is called a blood test.

I have always said no to blood tests. Blood tests feel scary to me. I do not like needles.

I do not like surprises. It is okay to feel scared. My body tries to protect me when I feel scared. That is why I refused before. Refusing helped me feel safe.

Staff, especially my keyworker, have always been explaining the importance of blood tests to me in a calm way. I was booked for a blood test, and staff members started explaining the procedures to collect a blood sample on a daily basis. Staff always use a social story chart to demonstrate the procedure. They told me what would happen, how long it would take, and why it was needed. Knowing these things helped me feel more prepared.

 

Choice and Preparation

I learned that:

• The needle is very small
• The blood test is quick
• I can look away or close my eyes
• I can ask for breaks
• I can bring something that helps me feel calm

 

I was told I could choose:

• Who comes with me
• Where I sit
• When I am ready

I held something comforting in my hands.

 

Achieving Positive Outcomes

On the 15th of December 2025, the day of my blood test, I was supported to the GP surgery by my keyworkers, Lilian and Felix.

I sat in the waiting room and was eventually called for blood collection. I said NO because I was scared. Lillian and Felix encouraged and reminded me the importance of the blood test.

I was supported to the collection room, and the nurse was welcoming, which gave me some courage. Immediately I saw the needle brought out, I stood up and wanted to move out.

Felix cuddled me, promised to buy pizza for me afterwards. Felix removed the money, showed and reassured me.

I stretched my hand out, removing my clothes for the blood collection. Felix was gently touching me. I closed my eyes, and the blood sample was collected.

I was later supported back to the pizza shop, got some pizza, and then back to Willow Court. I was proud as this was my first ever blood test.

 

Linking to Our Outcomes Pathway Tool

Jack’s journey reflects several key areas within our Outcomes Pathway Tool:

• Achieving Positive Outcomes: Completing the blood test shows how appropriate support and preparation can lead to meaningful achievements.
• Overcoming Fear: Jack’s confidence increased through patient guidance, reassurance, and a gradual, choice-led approach.
• Building Confidence: Feeling proud of this accomplishment reinforces self-belief and encourages further engagement in other daily activities.
• Communication and Understanding: Using social stories and verbal support allowed Jack to understand the process, express his needs, and make informed choices.