When partnerships make a real difference in people’s lives

Many thanks to Dorothy and her family, who have given permission for us to share her story about moving house in 2024, previously an unthinkable challenge. However, with great teamwork and person-centred support, Dorothy has thrived in her new home.

Dorothy’s apartment at Casarita in Norwich needed significant maintenance work, which required Dorothy to decide if she wanted to move on a temporary or permanent basis. A huge challenge, as her mental health and wellbeing were such that previously she hadn’t wanted to leave the property in over 3 years.

We supported Dorothy to understand, consider and prepare for the changes that needed to be made both emotionally and physically, ensuring she felt in control. A wider network of Liaise homes in the region came together to find the best possible temporary home for Dorothy, while our maintenance team got to work refurbishing the home.

At Dorothy’s temporary home, Ashwood House, colleagues swung into action, decorating, preparing her suite, and ensuring her favourite sweets were going to be on hand as part of a warm welcome when the day came. Through person-centred support, including a safe and well-led transition plan, the team were surprised and thrilled that Dorothy happily agreed to leave the house for the first time in 3 years! As Dorothy settled into her new home, colleagues from Casarita were on hand to provide essential continuity of care and support.

Dorothy settled immediately into her new home and got involved in activities and use of communal areas – something she has not done in over 10 years! Her quality of life has improved so much that Dorothy decided to make her temporary home permanent, and her refurbished Casarita apartment became a new home for another person seeking care and support.

*Photo not used for privacy reasons